Troubleshooting
I'm unable to connect to LQ
- Connection Parameters
In Settings/Connections (insert icon) check:
- Username
- Password (passwords are case sensitive)
- LQ system (this may be a name or an IP address)
- LQ port (default 6001)
- Network Issues
There may be a number of points where the network connection to the LQ system has failed.
- Can you Ping the LQ system? (Download a Ping app from Google Play Store).
- If you can Ping the LQ system but cannot connect, the problem may be that the port Agent-IC uses on your local network is blocked. Check with your network administrator.
- If the problem is not with the network, it may be that your network connection is not providing enough bandwidth to support Agent-IC (140 kb/s).
- Configuration issues
Are you connecting to your own LQ system? If you are connecting to your own LQ device, and the issue is not with your local firewall (the port is closed) then check the following details with your System administrator:
- Hardware: Is the LQ system properly powered and connected to an accessible network ?
- Software: Is the LQ running on proper version for Agent-IC support (4.0 and up )?
- LQ configuration: is the Agent-IC account and roles correctly configured in this system?
My audio quality is broken
This is caused by unreliable IP infrastructure. Query your IP provider and make sure that your network resources are suitably configured.
I can hear an audio delay
This fault is due to the inherent delay between LQ and Agent-IC. But certain devices may make this worse if they do not support low latency or if the network quality is not good. Check your device capabilities under Settings.
I hear myself as an echo when talking to another audio source
Some devices do not support acoustic echo cancellation (AEC) when in speaker mode. If one party has a device that does not support AEC, make sure that he uses a headset. Ask the other party to check his device capabilities under Settings.
I need to prolong the battery life
Turn display off when not needed.
Add an extra battery pack to your device.
Close Agent-IC when not needed.
Enable the silence suppression feature in settings.
I need to take a call on my phone while I’m using Agent-IC
Calls to your phone will suspend or interrupt audio to Agent-IC. To prevent this, use the ‘Do not disturb’ feature of your phone.
After using an Audio Application, agent-IC audio does not come back
When opening and playing audio on audio/video applications such as Spotify or YouTube, Agent-IC will interrupt its own audio. Bringing Agent-IC back to the foreground should re-activate Agent-IC audio (if Agent-IC was in background). If the 3rd party audio application is controlled from the status bar while Agent-IC is running in the foreground, the speaker Mute button will automatically be activated.
For any other questions
Please consult the Clear-Com solution finder here: Clear-Com Solution Finder